About us

We deliver outstanding electronic security solutions and service support

At Custom Intelligent Security, we provide our clients with the very best in security solutions. We understand the importance of effective security and the protection it provides.

Our point of difference is that we are a privately-owned business with many years of experience through the expert team we have built. We understand the ever-changing security landscape and the challenges that arise for businesses when faced with making the right security decisions.

We work in partnership with our Clients helping them to identify their security threats, such as loss-reduction, risk mitigation, and data protection.

Security is no longer a tick-box exercise. Without paying the necessary attention to
identification of the risks that threaten a business, many end-users may fail to thoroughly address their security requirements. This is where we step in, we make sure that you are not limited by an “off-the-shelf” approach. Instead, we will work with you to best understand your needs before proposing and delivering a solution that protects and secures your business in the most effective way.

We work with a range of high profile clients, including many household names. Our customers are our credentials and we’d be happy to arrange a visit to a similar installation, so you can see for yourself how Custom works and the benefits we provide.

Learn more about Custom’s different service solutions here.

 

 

Our Approach

No two businesses are the same

We work closely with each of our customers to establish and apply a solution that protects and secures each business in the most effective way.

Whether you are looking to maintain an existing system, or to design a new one, Custom Intelligent Security has a wealth of industry knowledge which we use to provide state-of-the-art security equipment in a professional and friendly manner.

At Custom, we go above and beyond to meet our customer’s requirements and expectations. We understand that security is a major concern for most organisations and we strive to make your security solution effective, straight forward and as stress-free as possible.

Our People

We strive to provide a high level of service to all our clients. With security being such a major concern within any business, our priority is to meet your expectations.

The team members who work at Custom make this possible.

We invest in our people to ensure we are providing the very best in service.

From the moment you get in touch an account manager will meet and work with you. From discussing the different options available, all the way through to the implementation of an appropriate solution, our team will be on hand to help and support. Even after delivery, we have a dedicated 24/7 helpdesk to provide technical support.

An excellent team doesn’t evolve overnight and we provide all team members with their individual training and development plans to ensure that we are providing consistent high-quality service.

You can also rest assured knowing that all our engineers hold government graded security clearance and have been manufacturer trained and certified.

The excellence of our team helps us deliver the very best security solutions to our clients.

 

Sustainability

We support and promote sustainable operations throughout the business.

Environmental awareness lies at the heart of everything we do.

Through the efficient use of resources, a commitment to minimising waste and sustainable working practices, we are helping to promote a healthy work environment.

We have adopted the following approaches to minimise our environmental impact:

  • Promoting green transport for all employees, promoting car-sharing and encouraging the use of public transport.
  • Investing in improved energy efficient products.
  • Reducing the use of paper within the office environment.
  • Where applicable, ensuring any work we deliver does not pollute the environment.

Health & Safety

We are committed to the Health and Safety of both employees and customers.

As a business, we ensure that all operations and security works are conducted in full compliance with prevailing Health & Safety legislation and best practices.

We operate a full in house NEBOSH qualified team to ensure we provide a thorough approach to our employee and client wellbeing.

Our health and safety programme includes:

  • Risk Assessments & Method Statements
  • Safety Audits and Inspections
  • Employee training and development

 

Accreditations

Our goal is to deliver the next generation of security services and over the years we’ve proudly achieved a number of awards and accreditations for our hard work and innovative approach to security.

The accreditations we’ve received help us to better our approach and the security solutions we provide.

NSI Gold

The NSI (National Security Inspectorate) is the UK’s leading certification body for the security industry. Custom is accredited to their Gold Standard.

Plexus Security Group

Formed in 1995, PLEXUS is one of the largest groups of independent security companies who can provide complete security and safety solutions on a Nationwide basis. All Plexus members are accredited to NSI Gold and/or BAFE.

United Kingdom Accreditation Services

Accredited by UKAS as competent and recognised as a certified provider by the UK government.

Contractor Plus Approved

Nationally recognised as complying with corporate legislation on behalf of our clients.

Safe Contractor Approved

Approved by Safe Contractor as complying with health & safety best practices.

CHAS

CHAS (The Contractors Health and Safety Assessment Scheme) was created by experienced professionals in 1997 to improve health and safety standards across the UK.

Constructionline

Constructionline is the UK’s most connected and progressive provider of procurement and supply chain management services, making contracting simpler.

Customer Feedback

Our credentials are our customers! We rely upon excellent service delivery rather than long-term contracts to retain your business and confidence. We will happily arrange for you to visit a similar installation at an existing client’s workplace so that you can view a working system and speak with its operators. This can often prove to be far more informative than discussing equipment in the abstract.